Be a U.S. Verified account holder.
Verification is a positive signal to your buyer and
to the EPal Pro community. By using the Verification
System, EPal Pro reduces the risk that a Seller is not
legitimate. Dishonest Sellers damage both the EPal Pro
community and the online community in general.
Ship to the buyer's Confirmed Address
EPal Pro prompts buyers to provide sellers with a
Confirmed Address when making a purchase. The
Confirmed Address is checked against the credit card
billing address maintained by the buyer's credit card
company. Shipping to this address minimizes the risk of
being paid by a fraudulent buyer.
Timely Shipment
Retain reasonable proof-of-shipment that can be
tracked online
Always keep proof that you did indeed honor the
payment and made the shipment to the Confirmed Address.
You will be required to provide a copy of this shipment
record in cases of disputes. The tracking documentation
must show that you shipped to the Confirmed Address. For
items valued at $250 or more, you must include a
signature from the recipient as proof of receipt. Most
U.S. carrier companies, including the U.S. Postal
Service, offer these.
Ship tangible goods
- Since comparable widely-accepted proof-of-shipment
methods are not currently available for intangible goods
and services, we are currently unable to offer Seller
Protection for digital goods and other
electronically-delivered items.
Only accept single payments from single EPal Pro
accounts
- Payments by a buyer from multiple accounts for a
single item are a fraud indicator. Under no
circumstances should you accept these payments.
Acceptance of these payments will result in loss of
protection under this Policy and possible termination of
your account.
Ship to domestic (U.S.) buyers at U.S. addresses
- We do not currently extend Seller Protection for
payments and shipments to members outside of the U.S.
Timely Response
- When a complaint occurs, sellers need to provide
complete information within 7 days of a request from
EPal Pro. However, if EPal Pro is required by the credit
card association to respond immediately to resolve a
chargeback, sellers must provide the information within
3 days. EPal Pro will indicate the response time required
in the e-mail message sent to the seller.
The Seller Protection Policy was developed for those
sellers who want to limit their risk. We give sellers the
opportunity to be protected from chargebacks if they
follow the guidelines. Sellers who decide not to follow
them make the decision to take on risk and will be held
liable for any chargebacks.
Please review the Consumer Protection Programs section of
our
User Agreement, or view our
Fraud Prevention Tips for Sellers for more
information.
A special note about shipping internationally: If
you choose to
ship internationally you do so outside of the Seller
Protection Policy. Furthermore, shipping to a country not
on the list of
EPal Pro's approved countries is a violation of our
service and may result in termination of your account.
|