Seller Protection Policy
EPal Pro wants to protect our sellers against chargebacks due to fraud.

Although the vast majority of payments occur without problems, there is always the risk that you are dealing with a fraudulent buyer. There is a risk, for instance, that your buyer may be paying you with a stolen credit card.

Who takes on this risk? Most payment companies simply pass on 100% of the transaction liability to the seller. EPal Pro is different. We give sellers the opportunity to protect themselves from liability.

We can do this because we know that if you follow certain guidelines you dramatically reduce the risk that you are dealing with a fraudulent buyer. They are:


 

  • Be a Verified member
  • Ship to the buyer's Confirmed Address
  • Timely Shipment
  • Retain reasonable proof-of-shipment that can be tracked online
  • Ship tangible goods
  • Only accept single payments from single EPal Pro accounts
  • Ship to domestic (U.S.) buyers at U.S. addresses
  • Timely Response


 

             Be a U.S. Verified account holder.

    Verification is a positive signal to your buyer and to the EPal Pro community. By using the Verification System, EPal Pro reduces the risk that a Seller is not legitimate. Dishonest Sellers damage both the EPal Pro community and the online community in general.

             Ship to the buyer's Confirmed Address

    EPal Pro prompts buyers to provide sellers with a Confirmed Address when making a purchase. The Confirmed Address is checked against the credit card billing address maintained by the buyer's credit card company. Shipping to this address minimizes the risk of being paid by a fraudulent buyer.

             Timely Shipment

    You must ship items within 7 days of receiving payment.

             Retain reasonable proof-of-shipment that can be tracked online

    Always keep proof that you did indeed honor the payment and made the shipment to the Confirmed Address. You will be required to provide a copy of this shipment record in cases of disputes. The tracking documentation must show that you shipped to the Confirmed Address. For items valued at $250 or more, you must include a signature from the recipient as proof of receipt. Most U.S. carrier companies, including the U.S. Postal Service, offer these.

    Ship tangible goods

  • Since comparable widely-accepted proof-of-shipment methods are not currently available for intangible goods and services, we are currently unable to offer Seller Protection for digital goods and other electronically-delivered items.
  • Only accept single payments from single EPal Pro accounts
     

  • Payments by a buyer from multiple accounts for a single item are a fraud indicator. Under no circumstances should you accept these payments. Acceptance of these payments will result in loss of protection under this Policy and possible termination of your account.
  • Ship to domestic (U.S.) buyers at U.S. addresses
     

  • We do not currently extend Seller Protection for payments and shipments to members outside of the U.S.
  • Timely Response
     

  • When a complaint occurs, sellers need to provide complete information within 7 days of a request from EPal Pro. However, if EPal Pro is required by the credit card association to respond immediately to resolve a chargeback, sellers must provide the information within 3 days. EPal Pro will indicate the response time required in the e-mail message sent to the seller.
  • The Seller Protection Policy was developed for those sellers who want to limit their risk. We give sellers the opportunity to be protected from chargebacks if they follow the guidelines. Sellers who decide not to follow them make the decision to take on risk and will be held liable for any chargebacks.

    Please review the Consumer Protection Programs section of our User Agreement, or view our Fraud Prevention Tips for Sellers for more information.

    A special note about shipping internationally: If you choose to ship internationally you do so outside of the Seller Protection Policy. Furthermore, shipping to a country not on the list of EPal Pro's approved countries is a violation of our service and may result in termination of your account.





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